Retailer Implements
Sales Cloud and Service Cloud
Introduction
Wild Birds Unlimited, a retail chain specializing in birdseed, feeders, and related products, has been enhancing birdwatching experiences since 1981. To improve their operations and streamline processes, Wild Birds Unlimited turned to Rithom to implement Salesforce Sales Cloud and Service Cloud, aiming to boost franchise owner vetting, project management, and customer service.
The Challenge
Wild Birds Unlimited faced several operational challenges that necessitated a comprehensive software solution:
The Solution
Rithom customized Salesforce Sales Cloud and Service Cloud to meet Wild Birds Unlimited's unique needs. The implementation included:
Key Features
Franchise Owner Lead Management
Case
Management
Project
Management
Results
The implementation of Salesforce Sales Cloud and Service Cloud brought significant improvements to Wild Birds Unlimited:
“The Rithom team brought an impressive depth of knowledge and the talent needed to help us realize our objectives.”
Franchise Owner
Lead Management
Case Management
Project Management
About Rithom
Established in 2013, Rithom is dedicated to creating, educating, and optimizing IT and marketing solutions to help businesses reach their full potential. We provide value through affordable growth strategies and are committed to sustaining the highest quality standards in technology implementations. Whether serving as an extension of your team or handling all your IT and marketing needs, Rithom is here to support your business's success.
300+
sales cloud implementations
41+
salesforce certifications
45,000+
project hours
Salesforce Certifications
Download this Case Study
Interested in learning more about how Wild Birds Unlimited transformed its operations with Salesforce Sales Cloud and Service Cloud? Download the full case study for detailed insights into the implementation process, challenges faced, and the remarkable results achieved.
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