OutGo 360 migrates to the Cloud with
Field Service Lighting – Automates Leads, Sales and Field Technician Teams

Introduction

Outgo360, a Raleigh based company focused on helping small and mid size companies save money via cost reduction and contract review processes. By showing clients how to contribute, year over year, to margin improvement of 10-25%, clients can take savings and invest if back into their core business.

The Challenge
  • OutGo360 is a rapidly growing business that was held back by their home grown solution.
  • Operating on a custom designed web interface and a mySQL database, the setup in place was very limiting to adapt, scale, and grow as their customer demands for data tracking increased.
The Solution

Rithom provided a comprehensive solution using Salesforce Sites, enabling a seamless and secure RMA process:

  • OutGo360 invested in Salesforce.com and the Community Portal platform for internal process and data management, as well as a place for users to login and view their contract and savings in real time.
  • OutGo360 partnered with Rithom Consulting to build a roadmap, strategy, and implement a solution that replaced their home grown system and enhanced the data collection and customer visibility model.
Results

15% Increase in Sales

  • OutGo360 through Rithom Consulting’s services has setup a multi-product setup of Salesforce that provides access to employees to manage the wealth of contract data, activity, and savings they provides for their customers.
  • Additionally, Rithom has helped OutGo360 design and manage a Customer Portal that users access to either consume or modify/edit data while collaborating and easily communicating with OutGo360.
  • As a result of being setup on Salesforce.com to meet all core business process and challenges, OutGo360 has been able to grow their business and customers by 15
OutGo 360

“Rithom helped us consolidate our RMA process into a 360° view of our customer experience.”

15% Increase in Sales

360° visibility

Customer Portal

About Rithom

Established in 2013, Rithom is dedicated to creating, educating, and optimizing IT and marketing solutions to help businesses reach their full potential. We provide value through affordable growth strategies and are committed to sustaining the highest quality standards in technology implementations. Whether serving as an extension of your team or handling all your IT and marketing needs, Rithom is here to support your business's success.

300+
sales cloud implementations
41+
salesforce certifications
45,000+
project hours

Salesforce Certifications

  • Sales Cloud CRM
  • CPQ
  • Service Cloud
  • Field Service
  • Pardot
  • Marketing Cloud

Get Started Today!

Have questions or want to discuss how Rithom can help your business achieve similar success?

Contact us today!