As your Salesforce organization expands, you have two main choices for managing, maintaining and customizing this influential tool that is likely to become the foundation of your business. The first option is to buy a Salesforce managed services program, while the second option is to employ an in-house Salesforce Admin. Both options come with their own benefits.
Our Salesforce managed services program offers several benefits for organizations that rely on Salesforce as their customer relationship management (CRM) platform. Some of the key benefits include:
- Expertise and Support: A managed service program provides access to a team of experienced Salesforce professionals who possess deep knowledge and expertise in managing and optimizing Salesforce implementations. They can offer guidance, best practices, and support tailored to your specific business needs.
- Customization and Configuration: Managed services providers can help with customizing and configuring your Salesforce instance to align with your business processes and unique requirements. They can assist in creating custom objects, fields, workflows, and reports to enhance productivity and streamline operations.
- System Enhancements and Upgrades: Salesforce regularly releases new features and updates. A managed services program keeps your organization up to date with the latest enhancements and upgrades, ensuring you leverage the full potential of Salesforce. Managed services providers can assess the impact of updates, test them, and implement them seamlessly to minimize disruption.
- Data Management and Integration: Managing and integrating data across multiple systems can be complex. A managed services program assists with data management, data migration, and integration with other applications, ensuring data consistency, accuracy, and accessibility across your organization.
- User Training and Adoption: Adoption is crucial for maximizing the ROI of your Salesforce investment. Managed services providers can deliver user training programs and provide ongoing support to ensure your teams fully utilize Salesforce's capabilities. They can help you develop user adoption strategies, provide user guides and documentation, and offer troubleshooting assistance.
- Cost Optimization: Engaging a managed services provider can help optimize your costs. Instead of hiring and maintaining an in-house Salesforce team, you can rely on the expertise of the managed services provider, reducing overhead expenses. Additionally, the provider can help optimize your Salesforce configuration to ensure efficient resource utilization and eliminate unnecessary expenses.
Image Courtesy of Salesforce Overall, a Salesforce managed services program empowers organizations to focus on their core business operations while leveraging the expertise of Salesforce professionals to ensure the effective management, optimization, and utilization of their Salesforce CRM platform.
Hiring an in-house Salesforce admin and utilizing a Salesforce managed services program each have their own advantages. Here's a comparison of the benefits:
Why Do Companies Hire an In-House Salesforce Admin?
- Dedicated Resource: With an in-house admin, you have a dedicated resource who is solely focused on managing your Salesforce instance and addressing your organization's specific needs. They can become intimately familiar with your business processes and work closely with your team.
- Immediate Availability: Having an in-house admin means you have direct access to them during regular working hours. This can be beneficial when you require immediate assistance or face time-sensitive issues.
- Internal Alignment: An in-house admin can closely collaborate with other departments and stakeholders within your organization, ensuring alignment between Salesforce and your business objectives. They can understand internal dynamics, facilitate communication, and customize Salesforce to fit your unique requirements.
Why is a Managed Services Program Better Than Hiring an In-House Salesforce Admin?
- Cost-Effectiveness: Engaging a managed services program can often be more cost-effective than hiring a full-time Salesforce admin. Managed services providers typically offer flexible pricing models, allowing you to pay for the services you need without the overhead costs associated with hiring, training, and retaining an in-house admin.
- Expertise and Support: Managed services programs provide access to a team of Salesforce professionals with diverse expertise and experience. They bring a broader knowledge base, best practices, and insights gained from working with multiple organizations. This collective expertise can often surpass that of a single in-house admin.
- 24/7 Support and Coverage: Many managed services programs offer round-the-clock support, ensuring that your Salesforce instance is monitored and supported at all times. This can be particularly valuable for organizations with global operations or those that require continuous system availability.
- Scalability and Flexibility: Managed services providers can easily scale their resources and services based on your evolving needs. Whether you need additional support during peak times, assistance with complex projects, or specialized expertise for specific functionalities, a managed services program can quickly adapt to your requirements.
- Focus on Core Business: By outsourcing Salesforce administration to a managed services provider, your internal teams can focus on their core business activities and strategic initiatives. This can free up time and resources for your employees to concentrate on their specialized roles and responsibilities.
- Access to Advanced Tools and Technologies: Managed services providers often have access to advanced tools, technologies, and integrations that can enhance the performance and capabilities of your Salesforce instance. They can bring industry insights and innovative solutions to help you optimize your CRM system.
Ultimately, the decision between hiring an in-house Salesforce admin or engaging a managed services program depends on your organization's specific needs, budget, and resources. Some organizations may benefit from the dedicated attention of an in-house admin, while others may find the expertise, cost-effectiveness, and scalability of a managed services program more advantageous.
However, what truly matters is that a company allocates sufficient resources toward the continual development of its Salesforce organization, ensuring that the tool grows alongside the company's evolution.
Rithom has a proven track record of empowering businesses to achieve exceptional results with Salesforce. Our team boasts deep expertise in Salesforce implementation, customization, and optimization, and we've helped numerous clients across industries unleash the full potential of their CRM investment.