Tag Archives for " Marketing Cloud "

Jul 17

Boost Your Bottom-line with Marketing Automation

If you’ve ever used the phrase, “Work smarter, not harder,” then you already understand the basic principles of marketing automation. Marketing automation can transform the way your company distributes content in order to retain current customers and attract new ones. If you’re not already utilizing marketing automation software, here are a few tips on why you should and how to get started.

ENGAGEMENT ENHANCER

Increasing customer engagement and re-engagement for existing customers is no longer a tedious and time-consuming task. With marketing automation, sending product launch, birthday, VIP and welcome emails becomes a more efficient streamlined process. In 2018, 74% of companies agreed that the time-saving factor of automation is its largest benefit, as reported by Invesprco. Highly engaged customers are an important component of any business that is looking for an advantage in a competitive field. Nurturing your businesses’ customer engagement strategy is the key to success because it creates loyalty to your brand, which leads your customers to promote more and purchase more. Ultimately, producing a larger profit margin for your business.

Consumers value custom content now more than ever. Marketing automation gives your team the tools to segment marketing messages in order to send your customers content that is relevant to them in an authentic way all while boosting productivity. Not to mention, the 2019 Omnisend Marketing Automation Statistics Report found that “segmented campaigns not only provided a 34.7% higher open rate, but they offered 26.5% more orders than non-segmented campaigns.” Is that music to your ears, or what?!

GROWTH GENERATOR

In the first year of adopting marketing automation software and implementing a strategy, 76% of businesses generate a return on their investment and 44% of those businesses see a return within six months according to a study by Marketo. Another study done by Invespcro found that “80% of marketing automation users saw an increase in the number of leads using marketing automation software, and 77% had an increase of conversions.” Automated leads allow your sales team to spend more time selling and less time prospecting. Ultimately, automation platforms drive up your company’s profits in a shorter period of time and with reduced overhead costs.

BEYOND AUTOMATION

You’re probably thinking the stats on marketing automation sound great, but how does all of this apply to digital marketing strategies in 2020? Well, marketing automation isn’t just for email marketing. Social media and website automation can oftentimes be just as powerful as a marketing tool, if not more powerful than email marketing. Plus, utilizing your software to automate for multiple marketing platforms helps to connect with customers in their preferred platform while allowing for custom messaging in each platform.

Automation tools can help your business cut down on the time it takes to gather posts so your team can focus on the creative side of content. Your team can put together a plan to be flawlessly executed, rather than frantic last-minute posts that don’t capitalize on your customer insights.

Consistency in your social media posting schedule is a great way to increase the trust of your community and improve your social presence. The same goes for your company’s website or blog. The more consistent your posting schedule is, the more your customer can rely on your site as the authority for information within your market.

CONNECTED IMPLEMENTATION

How can marketing automation deliver such outstanding results, you ask? Marketing software like Pardot, Marketing Cloud, and Datorama by Salesforce, provide your company with useful insights like your current customer’s spending habits. They can also provide detailed marketing data on how your content impacts the ability to turn what was thought to be a missed opportunity, like an abandoned cart, into conversions. Automation tools make setting up a multi-stage, personalized, triggered email re-marketing campaign simple and painless.

Marketers have come to understand that automation is a critical component of their success in the modern marketing world. In order to maximize your company’s profits through automation, you must remember that marketing automation is a tool meant to supplement a larger sales strategy and provide scalable growth when implemented properly. The expectation shouldn’t be to set it and forget it. A little nurturing to put the right marketing automation system in place goes a long way.

Rob and his team at Rithom are awesome! It was amazing how they were able to understand what we were trying to accomplish. First rate service, always available and just a great overall experience!

As a certified Salesforce implementation partner, we focus on helping our customers get the most out of marketing automation tools. Using an agile methodology, we work with you to set up, strategize, and implement powerful automation to grow your business.

Book Your Free Hour of Marketing Automation Consultation Now!

Salesforce Marketing Cloud
Apr 15

Top 3 Benefits of Salesforce Marketing Cloud

The Salesforce Marketing Cloud offers marketers a one-stop-shop for all marketing channels. Within a single environment, the marketer can manage email, social, web, and mobile platforms. There are many features of the Salesforce Marketing Cloud, including the ability to use data analytics to manage the customer lifecycle.

Think of Salesforce Marketing Cloud as the best listener you’ve ever met. It guides prospects through an intuitive, personalized journey that enables nearly 50% faster campaign deployment and over 43% increase in marketing ROI.

Here are the three top Salesforce Marketing Cloud benefits.

Listen Up

With the Salesforce Marketing Cloud, marketers can more deeply understand the headspace of their customers and prospects on the internet. They can not only analyze what their prospects are interested in, but also predict what trends they might follow in the future. This valuable data can be mined by marketing teams to deliver more personalized customer interaction.

Journey Builder, one aspect of Salesforce Marketing Cloud, listens to the needs and wants of prospects. It can help you tailor messages specific to each customer’s journey. Compare this to the outdated practice of just sending out mass emails randomly. Instead, you can automatically follow up with your prospects based on specific behaviors. For example, if someone abandoned their cart at checkout or opened an email, marketing can follow up with a targeted email campaign.

This key component of the Salesforce Marketing Cloud is its ability to listen. This enables customers to partake on an individualized journey instead of a marketed segment. It tracks customers’ behaviors, enables marketers to deliver targeted campaigns and build more successful customer relationships.

Shape Customer Pathways

Predictive analytics is the next key component of the Salesforce Marketing Cloud. This vital tool enables the marketer to shape the entire customer experience. Predictive analytics looks at the prospect's past behaviors to predict future actions. What they’ve done in the past can help predict what they’ll do in the future. You can determine if they’re about to unsubscribe, share with a friend or purchase. With this crystal ball in hand, you can mold a customized journey based on their predicted action.

Consider a customer that has always bought items when they’re on sale, for example. Your email campaigns should then center on the news about the next big sale. By shaping the customer experience to mirror the individual’s prospects, marketers will enjoy a higher response rate. 

Rithom did an excellent job all around anticipating our needs and keeping to us a schedule. Tracy, their project manager, has been very responsive to follow up questions and changes to configurations. Bret has also been very responsive to our questions about capabilities in support of Salesforce sales.

I Can’t Get No Satisfaction

Customers and marketers create a relationship based on their shared experiences. Like any other relationship, this can have varying levels of satisfaction. The overall health of the relationship can be nurtured through the Salesforce Marketing Cloud.

The Salesforce Marketing Cloud shapes its messaging content to match the customer’s satisfaction levels. It can shift its activities in response to certain signals. Consider a prospect that is having a difficult time resolving an issue with customer service. Since they will be less receptive at this time to making a new purchase, marketing activities to this prospect are automatically suspended. Once the problem has been resolved, the Salesforce Marketing Cloud initiates a new sequence, beginning with a follow-up email to determine their current satisfaction and any further steps to ameliorate the relationship.

The Salesforce Marketing Cloud breaks down campaign results via a multitude of factors. Through precise data, the impact of every interaction is assessed to determine its success rate. Marketers can then use this data to create real-time marketing solutions and fashion efficient future strategies.

As a certified Salesforce Partner, we know how to get the most out of Marketing Cloud to enhance your marketing and sales process. If you are interested in learning more about how Marketing Cloud can help you business contact us today to schedule a free consultation.

Get help from our certified Marketing Cloud Experts!